Shipping policy

SHIPPING POLICY

At O.TWO.O Pakistan, we are committed to delivering your beauty essentials safely, securely, and as quickly as possible across Pakistan.

1. ORDER PROCESSING

Orders are processed after successful order confirmation.

Our team carefully checks and packs every order before dispatch to help ensure your products reach you in perfect condition.

Processing time may vary depending on order volume, promotions, weekends, and public holidays.

2. DELIVERY TIME

Delivery times may vary depending on your location and the courier service.

Major Cities: Approximately 2–5 working days
Other Areas: Approximately 3–7 working days
Remote Areas: Delivery may take additional time

Please note that delivery times are estimates and may be affected by weather, public holidays, courier delays, unforeseen circumstances, or incorrect/incomplete address information.

3. SHIPPING CHARGES

Shipping charges are calculated according to the applicable delivery location, order size, and/or current shipping offer.

Any free shipping or special delivery promotion will be clearly mentioned on the website or during the order process.

4. ORDER CONFIRMATION

For certain orders, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

Orders may be delayed or cancelled if the customer cannot be reached or the provided information is incomplete or incorrect.

5. ADDRESS & CONTACT INFORMATION

Customers are responsible for providing a complete and accurate delivery address, active phone number, and other required information.

O.TWO.O Pakistan will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.

6. COURIER DELAYS

Once an order has been handed over to the courier, delivery is handled by the courier company.

Unexpected delays may occur due to:

Weather conditions
Public holidays
High order volumes
Security or road conditions
Remote-area delivery
Incorrect address or phone number
Other circumstances beyond our control

We appreciate your patience in such situations.

7. PARCEL DELIVERY & UNBOXING

Customers are strongly encouraged to record a clear unboxing video from the moment the parcel is opened.

If your parcel appears damaged, opened, tampered with, or contains an incorrect/missing product, please contact us immediately.

For damaged-product complaints, please contact us within 24 hours of receiving your parcel, according to our Return, Exchange & Refund Policy.

8. FAILED DELIVERY / REFUSED PARCEL

If a customer refuses a parcel, provides an incorrect address, or is unavailable to receive the order, additional shipping charges may apply if the parcel needs to be re-dispatched.

Repeated refusal of orders may affect the availability of Cash on Delivery for future purchases.

9. INTERNATIONAL SHIPPING

At present, shipping availability may vary by destination. Customers outside Pakistan should contact us before placing an order to confirm international delivery availability and applicable shipping charges.